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Product Recall & Safety Notices
The safety of our customers is paramount, so on this page you'll find details of any products which have been recalled by us in case of an issue with quality or safety.
Your safety is paramount to us, we want to help you avoid preventable accidents and injuries at home, so we've worked with organisations such as RoSPA and Electrical Safety First to offer advice and tips on how to use our electrical products safely. The links open up in a new window and take you through to their website.
We have identified a potential safety risk in connection with use of the above products, namely T90100 Tower 4.5L 22cm Pressure Cooker, T90101 Tower 6L 22cm Pressure Cooker and T90102 7.5L 22cm Pressure Cooker.
Should you own an affected product, please DO NOT USE. Test results have indicated that use of the item may result in burns from the steam, and/or, unexpected release of liquid from the unit and/ or excessive heat in the handle.
Safety continues to be our first priority. We would like to apologise for any inconvenience caused and thank you for your co-operation.
Yours faithfully
Tower Customer Support
Email: customerservice@towerhousewares.co.uk
We have identified a potential safety risk in connection with use of the above products, namely T90103, Tower 6L 22cm One Touch Pressure Cooker, T90114 4L One Touch Pressure Cooker, T90115 6L One Touch Pressure Cooker and T90117 4L One Touch Pressure Cooker.
Should you own an affected product, PLEASE DO NOT USE. Test results have indicated that use of the item may result in burns from the steam and/ or unexpected release of liquid from the unit.
Safety continues to be our first priority. We would like to apologise for any inconvenience caused and thank you for your co-operation.
Yours faithfully
Tower Customer Support
Telephone: 0333 220 6091
Further to our previous correspondence with reference to the RAPEX alert, we’ve identified a potential safety risk with use of the above products, namely T90103, 6L 22cm One Touch Pressure Cooker, T90114 4L One Touch Pressure Cooker, T90115 6L 22cm One Touch Pressure Cooker and T90117 4L One Touch Pressure Cooker. Test results have indicated that use of these products may result in burns from the steam and/ or, unexpected release of liquid from the unit.
We are advising all consumers to immediately cease use of the item. RKW are issuing direct communication to all consumers affected where we hold the details. We would ask you to assist with warning consumers by advising your affected customers not to use the relevant product. We attach the Tower recall notice issued directly to consumers.
The model number of the product can be located stamped on the base of the item.
We will be issuing further communication advising next steps. Whilst RKW are hoping to service all consumer enquiries direct, we appreciate that you may receive some queries direct. In this instance we would ask that you refer the customer to our dedicated customer service team on 0333 220 6091 between the hours of 8:30 – 17:00 Mon – Fri and/ or to our website.
RKW has been working with the UK authorities in relation to the earlier RAPEX issued on model T90103 by French authorities, as previously advised and in relation to the recent test results. We have not received complaints or claims from consumers relating to the risks identified by the test results. Nevertheless, safety continues to be our first priority and we are issuing the consumer warning notice in accordance with the advice of Trading Standards, to be followed by instructions to consumers as to disposal and/ or return of the product. We would like to apologise for any inconvenience caused.